Frequently Asked Questions
Everything you need to know about shopping at The Hatke.
Are all electronics sold on The Hatke genuine and under warranty?
Yes, every product we sell is 100% authentic and sourced directly from authorized distributors. Each item comes with a standard manufacturer warranty unless otherwise specified.
How long does shipping take for my order?
We typically process orders within 24 hours. Depending on your location, standard shipping takes between 3 to 5 business days. Express shipping options are available at checkout.
What is your return policy for electronic gadgets?
We offer a 7-day return policy for items that are defective or damaged upon arrival. Please ensure the product remains in its original packaging with all accessories and the invoice intact.
Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery for most pin codes across the country. You can also pay via UPI, Credit/Debit cards, and Net Banking for a completely contactless experience.
Can I track my order in real-time?
Absolutely. Once your order is dispatched, you will receive a tracking link via email and SMS to monitor your shipment's journey until it reaches your doorstep.
What should I do if my product stops working after the return window?
If your product develops a fault after 7 days but within the warranty period, you should contact the brand's authorized service center. We can provide you with the necessary contact details if needed.